Customer Service Representative
Wells Fargo Enterprise Global Services, LLC - Philippines
Taguig, PH
6d ago
source : Bossjob

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

About the Role

Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.

Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.

Responsibilities

  • Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
  • Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
  • Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
  • Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
  • Market Skills and Certifications

  • Graduate of any 4 year course. No Experience required and / or Fresh Graduates are welcome to apply. Open to Industry Shifters OR High School graduate with previous Contact Center experience.
  • Above Average English communication skills is expected.
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
  • Ability to work shifting schedules.
  • Ability to work during weekends and holidays.
  • Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
  • Benefits overview :

  • Competitive Compensation (Global In-House Company / Global Capability Center)
  • 15% night differential pay for those who are eligible
  • Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Sleeping quarters
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
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