Project Manager
Chubb Business Services
Mandaluyong, Metro Manila, Philippines
11h ago
source : Kalibrr, Inc.

Job Description

  • Manage the implementation of projects to ensure deliverables are met on time and on budget, through to the operations team.
  • Identify risks, create a mitigation plan, and communicate progress to stakeholders (both internal and external), escalate risks and red flags to appropriate stakeholders.
  • Drive the Quality of the Transition by ensuring that all tasks that are assigned by each stake holder will be done properly and timely.
  • Manages / oversees all aspects of transition by serving as the main liaison between onshore business owners, operations team and other support functions to deliver the Project Plan based on the scheduled timeline.
  • Identifies, tracks and recommends mitigations on risks or issues identified at any point in the course of Transition.
  • Responsible for ensuring appropriate testing of the service model has been accomplished prior to go-live.
  • Leads stakeholder communication on firming up SLAs, Transition Plans and process scope.
  • Creates solution documentation, due diligence, communication plans and training plans as needed.
  • Leads stakeholder communication on firming up SLAs, Transition Plans and process scope
  • Minimum Qualifications

  • Bachelor’s Degree or Master’s Degree a plus; Engineering degree preferred.
  • At least 5 years of experience in a supervisory or managerial role in a BPO set up or insurance company.
  • Six Sigma Green Belt desirable, but not essential.
  • Strong project management skills, outcome and result orientation, process design, and architecture, Program / Project Management, Implementation & Execution focused, Ownership, Attention to Detail, Analytical, Advanced MS application skills MS Project, Excel & PowerPoint
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