Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Project Manager with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife’s Change Management Services is seeking for an individual, who is obsessed with delivering value, is forward-thinking, and up to the challenge of ensuring efficient and effective service delivery while maintaining the trust of both our internal and external customers.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
Minimum 3 years of relevant experience in Information Technology; with experience in Application Management and Support in the Financial Services Industries
Background on managing 1-2 simultaneous project from project initiation to closure
Experience in the various methodologies of PM work
Ability to design a project charter with strong business case presentation
Experience in any of the following technical skills : Systems / Applications Development or SupportEnvironment Management and Release DeploymentSecurity Risk Management OperationsBusiness IntelligenceAutomation
Can build and maintain honest, ethical and fair relationships with direct reports, peers, and supervisors.
Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements
Proven interpersonal skills : ability to build relationships, engage and influence others, work with a diverse internal and international customer base.
Flexible on shift and overtime may be required to meet business deadlines.
Nice to Haves :
Preferably with experience in process improvement and automations
ITIL Intermediate Certifications and Project Management methods (Agile, SAFE, Waterfall, PRINCE2) is an advantage
On the job you will :
Effectively partner with the Project Sponsor / Owner to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and offsite.
Effectively works with the Scrum Master and Product Owner to manage daily operations on the team.
Provide support / feedback to the Product Owner with regards to execution of sprint deliverables.
Provides direction, instructions and guidance to team members to continuously improve both individual and team performance.
Ensure all team members are engaged and are effective contributors toward the team success.
Drive operational efficiencies and cultivate innovative mindset among team members.
Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team. Applies best practices in coaching for quality daily.
Take on complex new tasks; establish, document and then transfer / train other team members to support as required
Work closely with the training departments to support ongoing training initiatives for the team
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.
As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.
4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.
We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.