Business Process Consultant
Deltek, Inc.
Philippines, Makati City
1d ago
  • Driving specific process definition, re-engineering, improvement and gap analysis of current / to-be processes during workshops with key customer sponsors and stakeholders.
  • Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes.
  • Provide guidance to the client and to ServiceNow technical resources in the implementation of the to / be processes. Advise on all things functional and operationally related to ServiceNow implementation projects.
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.
  • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes.
  • Conduct requirements workshops and serve as functional lead throughout the lifecycle of engagements.
  • Leads development of business process story / requirement gathering. Develop and maintain design workbooks, process documentation and ServiceNow Agile stories.
  • Completing, developing and improving required documentation such as process flow diagrams, roles / responsibilities, workshop agendas, presentations, gap analysis reports.
  • Plays an active role in configuring the solution and supporting the technical team for any custom development required.
  • Managing and communicating process and business requirements ensuring that the proposed solutions meet the customer's expectations.
  • May also assist and sometimes lead test plan development and execution.
  • Assisting in development of project plans and enablement training of the client.
  • Experience working independently to deliver results.
  • Builds trust and respect, establish relationships, and develop rapport with technical and non-technical team members.
  • Qualifications

  • 3-5 years of ServiceNow experience with progressively higher levels of responsibility.
  • 3+ years of ServiceNow ITSM, ITBM, ITOM tool experience and adept with various OOB features, workflows and integrations
  • Proven experience in defining and deploying ITSM processes
  • Ability to influence and consult while providing thought leadership to sponsors / stakeholders in solving business process and / or technical problems
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
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