Business Process Consultant

Deltek, Inc.

Philippines, Makati City

1d ago

Driving specific process definition, re-engineering, improvement and gap analysis of current / to-be processes during workshops with key customer sponsors and stakeholders.

Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes.

Provide guidance to the client and to ServiceNow technical resources in the implementation of the to / be processes. Advise on all things functional and operationally related to ServiceNow implementation projects.

Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.

Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes.

Conduct requirements workshops and serve as functional lead throughout the lifecycle of engagements.

Leads development of business process story / requirement gathering. Develop and maintain design workbooks, process documentation and ServiceNow Agile stories.

Completing, developing and improving required documentation such as process flow diagrams, roles / responsibilities, workshop agendas, presentations, gap analysis reports.

Plays an active role in configuring the solution and supporting the technical team for any custom development required.

Managing and communicating process and business requirements ensuring that the proposed solutions meet the customer's expectations.

May also assist and sometimes lead test plan development and execution.

Assisting in development of project plans and enablement training of the client.

Experience working independently to deliver results.

Builds trust and respect, establish relationships, and develop rapport with technical and non-technical team members.

Qualifications

3-5 years of ServiceNow experience with progressively higher levels of responsibility.

3+ years of ServiceNow ITSM, ITBM, ITOM tool experience and adept with various OOB features, workflows and integrations

Proven experience in defining and deploying ITSM processes

Ability to influence and consult while providing thought leadership to sponsors / stakeholders in solving business process and / or technical problems

Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.