This position is responsible for the communication role that bridges between Japan and the Philippines on each project including new business launches.
Since this project that you handle has a wide variety of business types, you are not only required to communicate in different languages but also to interpret and understand the contents / purpose of the business for smooth progress.
In addition, in order to respond to the expected output value, a viewpoint to comprehensively manage the project is required.
Also, technical skills and attention to detail to manage projects to achieve quality expectations, timelines and budget are a necessity for this position.
You will report directly to the Manager.
Primary responsibilities :
Report to the client person
Ensure the quality of work with the standards set by the company and the client
Perform administrative duties for the team
Motivate agents of the department you handle to perform at their maximum capacity in order tofulfilprofessional growth targets, enhance the productivity of the account, and the overall profitability of the company
Coordinate and act as first point-of-contact with all clients for smooth implementation of the services we provide them
Analyze and maintain all service level and contractual requirements
Responsible for making all the reports needed by each client of the company
Ensure department operates efficiently according to program and company measures and policies
Resolve escalated client / customer complaints
Determine appropriate staff-management levels of the department you handle and implement strategies to ensure the efficient operation of the department
Coordinate, plan, and assign work for staffof the department you handle in accordance with the organizations policies and applicable client requirements
Prepare guidelines, training materials and tools, aligned to client specifications
Ensure close and regular communication with all internal project stakeholders.
Associate's Bachelor's degree in Business Administration, or equivalent combination of education
Fluency in Japanese or a JLPT N1 certification.
Strong performance management
Excellent program planning and execution skills
Strong analytical skills; very detailed oriented
Strong decision-making skills and problem-solving skills
Knowledgeable in call center tools and processes
Proficient in MS Office applications
Experience in the application of various business applications
Quality Assurance optimum requirement
Project Management experience, and strong technical aptitude
A Problem solver with excellent communication skills
Demonstrated effectiveness and ability to work independently regardless of distractions and / or general noise
Act honestly and professionally, ability to handle confidential and sensitive information
Ability to prioritize and multitask
Strong customer service
Ability to work with teams
Adaptable and flexible