Sr. Trainer I
Concentrix
Muntinlupa City
1d ago

Essential Functions / Core Responsibilities

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult / accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
  • Accountable for achieving individual training performance metrics
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including;
  • computer-based training, interactive, classroom training, and written job aids

  • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
  • Recommend curriculum modifications to Training Manager / Supervisor on the basis of internal customer feedback and / or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
  • Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships
  • Career Framework Role

    Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

    Analyzes possible solutions using standard procedures and principles

    Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

    Receives a moderate level of guidance and direction

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