ITSM Track Associate
Hexaware Technologies
Manila, Philippines
4d ago


Role : IT Technical Writer Responsibilities

  • Collaborate with the customer to write, edit, and maintain documentation.
  • Maintain the templates and framework for easy-to-read and find documentation.
  • Organize, articulate, and convey technical information and concepts to a non-technical audience.
  • Develop new ways to convey complex information to a technical audience.
  • Participate in kickoffs and project planning sessions to determine appropriate documentation deliverables.
  • Attend regular meetings with the customers.
  • Provide estimates for documentation projects.
  • Review technical requirements and design specifications to learn product functionality.
  • Collaborate with customer to obtain information on products and product functionality.
  • Translate understanding of product functionality into clear, concise user documentation.
  • Solicit and incorporate technical input from engineers into product documentation.
  • Edit documentation to ensure clarity, accuracy, organization, and conformance to style guides and standards.
  • Requirements :

  • At least 2 years of experience of researching, writing, editing, and reviewing technical and / or product documentation and content in support of technical teams and customers.
  • Exceptional writing, editing, and proofreading skills.
  • Ability to write effective technical content for business and developer audiences.
  • Ability to communicate effectively with technical and non-technical stakeholders at all levels of the organization.
  • Bachelor’s Degree in a technical field is preferred, but not required.
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