Technical Support Engineer I
NICE
Manila, Philippines
6d ago

If you excel in a fast-paced environment with strong technical, analytical and problem-solving skills then this might be the right job for you!

We are looking for Technical Support Engineer, a frontline B2B customer support role that provides technical assistance supporting our suite of contact center software solutions.

Using best practices in troubleshooting, communication and problem resolution, you’ll get a chance to resolve complex technologies.

As a Technical Support Engineer, a Typical Day Might Include the Following :

  • Provide technical support to customers via phone, online, chat, and email
  • Demonstrate professional communication among all customers and stakeholders
  • Develop subject matter expertise in our core technologies
  • Provide timely, articulate, effective and substantive updates via our incident management system,
  • To Land This Gig You'll Need :

  • Associates degree or currently working towards a bachelor’s Degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required .
  • 2+ years work experience in a technical support capacity supporting Internet Service Providers, Networks, and / or Business Software
  • Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
  • ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.

    NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

    NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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