Fraud & Claims Supervisor
Wells Fargo
Manila, Philippines
4d ago

About the Role

Responsible for workflow management, production monitoring, quality of work, effectiveness and process improvement efforts.


  • Supervise a group of Team Members whose main function is to evaluate alerts related to regulatory sanctions on wire transfers.
  • Helps implement department policies / procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements;
  • including AML and BSA. May also participate in department projects.

  • Assists in establishing performance standards, evaluates performance, and trains / coaches Team Members
  • Work is typically accomplished through the team of specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.
  • Reviews, verifies and / or identifies customer transactions to claim activities, policy violations and suspicious situations in order to mitigate and / or recover losses.
  • May identify control failures in bank processes, procedures, and customer or Team Member decisions and then categorize losses and assign loss accountability.
  • Reviews more complex / unique situations with senior department staff.
  • Market Skills and Certifications

    Bachelor’s Degree graduate (preferably in Banking & Finance, Business or Economics)

  • 3+ years of experience in one or a combination of the following : financial services, wire transfer, Bank Secrecy Act, anti-money laundering.
  • A minimum of 2+ years of coaching and leading but this may be negotiated. (Supv 1 : 2+ years of people management / Supv 2 : 3-5 years of people management)
  • Role requires the ability to prioritize work, meet deadlines, and achieve high productivity and quality standards
  • Ability to work under pressure in a fast-paced and result-driven team environment
  • High proficiency in English, both verbal and written
  • Flexible to work on any schedule
  • Desired Qualifications High level of accountabilityAbility to facilitate team meetings or present information to an audienceWorkforce management experience including : directing activities of team members, performance management, mentoring, and career development planning.
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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