The candidate must have demonstrated experience with both building and troubleshooting Linux environments. Interoperability experience with Windows environments is a must and most clients are running in Windows infrastructures.
Nice to have skills : Virtualization / SAN Storage / UCS
Job Responsibility (Day to Day)
Linux systems troubleshooting and problem resolution
Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training / documentation.
Installing, configuring, maintaining, and supporting Linux Red Hat Servers
Creating automation scripts for application management and operations
Capacity review and planning
Planning and implementing Linux Patches- Ongoing documentation updating
The role will also develop remote support / process knowledge experience as well. The candidate will get exposure to cross team / cross region collaboration across US and India.
The position provides major change activities including weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.
This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about Linux Servers.
They will need to be an energetic, self-motivated individual who enjoy working in a collaborative team environment. They must be committed to Customer Service.
Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)
Participate in 24 / 7 on-call support for the collaboration technology environment (P1, Major Incident Management).
Three or more years of experience managing Linux systems in a technical capacity.
Minimum 2 years of Linux system administration experience required (RHEL, OEL, Centos) version 6 and 7
Knowledge of virtualization system technologies.
Experience in supporting solutions with high availability and disaster recovery
Knowledge of Microsoft system and application technologies and Active Directory.
Experience with Blade Servers and Storage products - Familiarity with scripting and Bash.
Backup and Restore experience
Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)
Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-
ordinates and direct in-line managers
Provide excellent customer service to internal IT customers and application owners and users.