Shift Leader
Alfamart Trading Philippines Inc.
Manila, PH
1d ago
source : Bossjob


The Shift Leader will oversee daily operations during designated shifts, supervise employee, and ensure that our customers receive outstanding service.

The Shift Leader’s responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the Store Leader or Area Coordinator.


  • Create shift schedules for team members
  • Distribute all necessary tasks and duties during each shift in a fair and effective manner
  • Assess individual team member abilities and aptitudes, incorporate into shift duties to promote happy employees and effective workflows
  • Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during each shift
  • Manage time-off requests and unexpected no-show situations
  • Facilitate disciplinary action when necessary
  • Maintain in a work environment that encourages compliance with safety laws and employment guidelines
  • Set performance goals for individual team members, create reward systems and / or contests as needed
  • Ensure production goals are met
  • Participate in a weekly management meetings to discuss goals, progress, and any issues in need of resolution.
  • Handling customer issues and employee disputes
  • Job Description

  • Graduate of any 4-year Business Course or equivalent.
  • At least 1 year working experience.
  • Work Experience in retail industry is a plus.
  • Strong leadership and customer management abilities.
  • Customer service-oriented with knowledge of basic business management processes.
  • Excellent communication and interpersonal skills.
  • Must be analytical and critical thinkers
  • Must have entrepreneurial skills
  • Ability to manage people.
  • Can work in shifting schedule, weekends and holiday.
  • Trustworthy, Reliable with work ethics and high integrity.
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