Job Description Summary :
The David Rubenstein Forum seeks to meet the need for a University-wide facility for scholarly and academic discourse on campus.
The venue will support and promote inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening.
The Forum is located on the site at East 60th Street between Woodlawn Avenue and Kimbark Avenue. It serves as a place where scholars can gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines.
The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host.
The project has a sustainable design target of LEED Silver.
Job Description : BASIC FUNCTION :
BASIC FUNCTION :
An Events Concierge is responsible for overseeing the operations, sets, and movement of the overall program logistics. They manage the day-to-day floor execution of the programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO’s, along with coordinating change management.
They are also responsible for supporting the Events Sales Managers in the delivery of program logistical needs. They manage the movement of materials throughout events (including pre and post program needs) and act as general resources to ensure a meeting’s success.
This position is responsible for monitoring the conference center property assets and reporting & managing Nuvola needs throughout the day.
The Event Concierge will also act as a greeter at the Forum’s lobby desk and coat check assistance.
QUALIFICATIONS : EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE :
High School Diploma or equivalent
Minimum 2 years’ experience in general office environment
Previous conference service or event coordination experience preferred
Excellent computer software knowledge of Microsoft Office; Knowledge of Delphi and property related PMS system preferred
Excellent verbal and written communication skills
Previous guest services experience and interpersonal skills
Availability to work a variable schedule
ESSENTIAL FUNCTIONS :
Oversight & assistance in creating memorable guest experiences, as well as anticipating guest / facilitator needs through event pre-walks and space checks
Oversee Program Turn Activities and ensure smooth programmatic flow Provide Room and AV orientations as needed
Assist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assigned
Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned
Act as a resource, supporting the efforts of the Sales & Events Managers
Confirm break, meal, reception and special event timing, as needed
Maintain a solid working relationship with the Sales & Events, Operations and Audio / Visual Teams; routinely soliciting feedback on performance.
Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
Follow up with all change requests to ensure accuracy and operational communication
Greet guests at Lobby desk and be available for any questions and assistance needed by guest upon arrival and departure from venue.
Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.
Respond to any reasonable task assigned by your immediate supervisor or General Manager
Be the Difference :
Understand all aspects of Benchmark’s Be the Difference culture
Set the example
Lead and inspire all employees to Be the Difference
Hold each team accountable for delivering the experience
Attend BEO meeting when applicable
University Client Relations :
Professionally represent The Forum in community and industry organizations and events
Develop and maintain collaborative partnerships with similar university venues and local hotels
Other Relevant Details :
Rate of pay is $16.00 per hour
Full time position working 40 hours or less per week