Europe Collections Analyst
WTW
Taguig, Manila, GB
2d ago

April 25, 2022

The Collections Analyst will be responsible in managing the day to day operations of his / her accounts and ensuring that the set collections, reserves, and AR DSO targets, KPIs and SLAs are met on a monthly basis.

KEY RESPONSIBILITIES

1) Analysing / monitoring client A / R account balances for past due to ensure that cash collections and reserves targets are met every month.

  • 2) Making client contacts as per collections strategy ( comfort calls, e-mails, follow-ups) and ensuring to deliver the daily targets on calls and interactions;
  • and ensuring all work is performed in accordance with targets.

    3) Utilizing collections tools and workflow to manage contacts.

    4) Planning and organizing work so that Service Level Agreement objectives are realized and managing well his / her collections portfolio and prioritize debt issues.

    5) Ensure to successfully handle most non-routine issues and escalate to management and business issues that cannot be resolved.

    6) Ensure to contribute ideas and actions towards the continuous improvement of processes within area of influence.

    WTW is an Equal Opportunity Employer

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