IT Site Support Engineer
Sitel
Pasig City, PH
1d ago

Summary of Job Responsibilities

  • Provide first level support for desktop computer systems under the guidance of the Lead.
  • Work with network and application engineers to ensure high end user satisfaction in a call center environment.
  • Install computers and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location.
  • Monitor all scheduled production processing and act as a backup to the Site Lead when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion.
  • Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.
  • Qualifications

  • At least one (1) year of experience in troubleshooting PC hardware and software issues in a high volume environment
  • Knowledge in Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches);
  • knowledge in tape backup and restore procedures; anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful.

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