Purpose of the Function
An experienced investigator for conducting internal and external fact-finding investigations frauds related to retail banking in a financial institution, including reviews in the Financial Economic Crime area.
Being a point of excellence and expertise on retail fraud related matters for the retail Head of Operations.
Leading internal fact-finding investigations on fraud, especially e-banking fraud.
Coordination of development and implementation of anti-fraud activities in the retail business line.
Assisting the Customers Agents and business unit Employees in fraud risk identification and assessment, quantification of fraud risk in key business areas;
Development of Fraud Prevention Program to limit Customers and Bank losses due to external and internal frauds;
Identifying fraud threats and vulnerabilities;
Monitoring fraud trends and commitment manners as well as informing all the stakeholder about status and arising fraud risks;
Providing trainings to Employees, especially Customers Agents, and drafting threat-related communications;
Providing anti-fraud consultations and developing anti-fraud mechanisms;
Cooperating with other ING Group units and other banking units in fraud detection;
Modify the AF controls adequately to fraud landscape or organizational changes in the Bank.
Experience / Competencies
You are an experienced fraud analyst, able to lead fact finding investigations, especially in e-banking, automated environment.
You have strong analytical, communicative and reporting skills and persuasiveness;
You are able to identify lessons learned and are able to advise senior management about them.
You have a Bachelor s and / or Master’s Degree such as Business Administration, Fraud Management, Law, Accounting, Criminal Justice, or Economic Crime.
You have an in-depth knowledge and experience regarding fact finding investigative methods, and tools;
You are able to work under pressure and tight time lines;
You are a Team player with an ability to build effective working relationships;
You are or have been working for financial institution for at least 3 years;
Furthermore, you adhere to the ING values and it is evident for you that your behavior is fully aligned with these values.