The information security analyst is responsible for administering access within a variety of banking applications and systems.
The objective of the role is to manage roles and access privileges within compliance to the set information security policies and standards.
Information Security Analysts are expected to :
Demonstrate an understanding of the security layer managed through access administration in the different systems
Learn the process modules on administering access in multiple supported systems
Complete access-related customer requests within operational thresholds on timeliness and accuracy
Provide troubleshooting support on system access related issues
Handle customer interactions in a manner adhering to the customer service guidelines
Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
Have good team working skills and ability to work in a fast-paced and high volume operations
Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written
Identify potential opportunities and raise to management's attention, as well as raise ideas to improve information security controls for supported systems
Analyze and interpret request volumes to make sound judgement to day-to-day output and improve the process
Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency
Experience working with professionals from globally as our customers will be Citi employees across all regions
Network with professionals around the globe as we collaborate across functions (GIAM Service Delivery Operations, Global Process Owners, Controls, Transformations and Support) and geography as GIAM is present across APAC, EMEA, and NAM region
Bachelor’s Degree / University degree of any course or equivalent experience
Consistently demonstrates clear and concise written and verbal communication in the English language
Aptitude to learn a number of application and / or system at a level which one can administer access
Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)
Proven excellent customer relationship management skills
Basic understanding of data quality, information security and cyber security risk
Basic understanding of Windows desktop operating systems, Mainframe and Unix server, and / or databases
Basic understanding of password management tool (i.e. CyberArk)
Global ID Administration (GIDA) is the operational arm for Identity and Access Management within the Chief Information Security Office (CISO) organization.
With 700+ employees located across the globe, GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients in Citi applications and infrastructure systems.
GIDA builds the appropriate security architecture in new applications and supports large business-driven technology projects.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.