Order Management Associate
Circles Life
Philippines
3d ago

Circles.Life, an operating brand of Singapore-based Liberty Wireless, is a mobile company set to transform the regional telecommunications industry.

It is a digital telco that, for the first time ever, puts users first; giving them complete control over their communications needs.

We are a young, innovative digital telco with a mission : To re-imagine how mobile services are built and delivered with the user in mind.

We believe in providing the most creative data-focused mobile packages and an unparalleled customer experience.

Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses.

With more than 8 nationalities, we are a diverse workplace.

Responsibilities

Circles.Life, is looking for an Order Management Associate . The selected candidate will be responsible for internal operations and coordination with external parties for procurement and distribution.

As a fast growing company, Circles.Life is looking for an individual who possess energy, drive, and strong attention to details.

Your responsibilities include :

  • Order management : Documents ApprovalMonitoring orders to ensure processing and deliveryManage coordination with our logistics partnersManage order fulfillment including credit checks
  • Customer Service : Respond to queries regarding order management or delivery issues / status / amendments.Work closely with customer service team to provide level 2 support in resolving customer’s issues
  • Internal Operations : Internal reporting and KPI managementCoordinating with other teams such as testing, customer service, marketing etc.
  • Procurement : Manage outsourced runners to deliver SIM replacement cards to customersDispatch SIM cards to warehousing company through outsource runners
  • What’s on offer

    Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect :

  • Unique opportunity to be a part of the digital disruption in telecommunication (Circles.Life is the only company of its kind in all of Asia!).
  • Autonomy in the role and in managing your own portfolio.
  • Exposure to the fast-paced world of high-tech start-ups.
  • Attractive experience and compensation.
  • Working with passionate, smart and driven colleagues in a vibrant environment.
  • Skill and Qualifications

  • Ideal candidate will have experience working in an operations role for 1-3 years
  • Candidates with prior start-up or telecom experience are preferred
  • Experience in backend operations management
  • Good problem solving skills with an eye for details
  • Good work ethics, punctuality and reliability are highly valued
  • Exceptional customer service skills
  • Excellent communication skills (Verbal and Written)
  • Must be keen to have fun on the job!
  • Amenable to work on shifting schedules, weekends, and holidays
  • Apply
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