Customer Service for Major Accounts Group – VisMin
Unilever
Taguig, Philippines ,  Philippines
12h ago

JOB SUMMARY

  • Work with Distributors, CS DT Team and Supply Plannersto pre-empt problems and provide solutions on Customer, Supply, Demand otherlosses
  • Coordinate with Distributors, CS DT, Supply Planningand Stock Management Teams to secure inventory for Customers. Check on-
  • handinventory versus customer orders and coordinate additional stock requirementshould on-hand inventory be insufficient, especially in the event of foreseenstock outs and promotional item allocation for the duration of the promotionalperiod

  • Review of service level by category with DT and SupplyPlanning Team to track improvements in stock availability
  • Monitor secondary service level and aligned servicelevel from Distributors to MAG Customers
  • Monitor on-site availability (OSA) and provideanalysis and opportunities to increase growth through higher OSA
  • Work with Logistics Team and Distributors to ensurehigh on-time deliveries to the customers
  • Feedback to Logistics, Distributors and Quality Teamsany customer feedback on product quality
  • Work with Distributors and Accounts Receivable Team toensure on-time collection and other cash application through benchmarking andprocess excellence sharing
  • Define demand drivers, sources of data and causalrelationships
  • Work with Customer and WOM Teams to input promotionsand other activities into the forecast
  • Communicate all Customer activities in respectivecategory S&OPs for discussion in DPMs
  • KEY REQUIREMENTS

  • Bachelor’s degree holder, any relevant course
  • Has strong command of English and Filipino language
  • Has advanced know how in MS Office applications
  • Has good interpersonal skills and stakeholdermanagement background
  • Willing to be assigned in BGC, Cebu or Davao
  • Apply
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