Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Donor Contact Specialist is within Escreen located in the Philippines. The role is responsible in handling inbound and outbound phone inquiries, internal and external emails, and inter-company communication regarding the drug screening process.
Respond to phone and email inquiries regarding employment drug screen results. Answer questions regarding donor contact procedures and communicate with donors regarding pending results.
Track and follow-up on documentation related to the screening process, handling the information with discretion and ensuring documents are provided to the MRO vendor in a timely manner.
Resolve questions, inconsistencies, or missing information as required.
Prepare and sort source documents, identify and interpret calling required and data to be documented.
Document all calls, emails, and any other client / donor interactions into the appropriate software platform following each request or inquiry, and enter necessary codes to represent the action taken.
Make necessary corrections to information entered.
Compile, sort, and verify accuracy of all donor information in the review process. Request documentation from vendors, clinics, or clients as required to complete the transaction.
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned.
BASIC QUALIFICATIONS EDUCATION :
Completed at least 2 years in College or with an Associate or Bachelor’s Degree
PREFERRED QUALIFICATIONS :
Prior drug testing knowledge is preferred.
Federal DOT drug testing regulation knowledge is preferred
Basic Excel, Word and Outlook experience required
Strong Computer / Software Skills
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
Must have strong oral and written communication skills.