Technical Support Representative
Tonkin Corporation, Metro Manila
(Metro Manila), Philippines
5d ago
source : Jobs Bulletin

Walk customers through the process of installing the software on their machines and starting up the program for the first time

Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

Send technical documentation to customers who have lost or misplaced theirs

Refer difficult cases to a senior analyst or support tech

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