Operations Supervisor with GDS Experience - Pasig City Site
NeksJob Philippines
Baesa, National Capital Region (PH), PH
5d ago

Job Description :

  • Responsible for direct supervision of 15-18 agents
  • Responsible for the attainment of client set goals, efficiency targets and overall team performance
  • Performs consistent and effective coaching sessions to address performance gaps
  • Analyzes agents performance and develops action plan to bridge gaps
  • Conducts regular performance management to improve challenged members of the team
  • Required Skills :

  • GDS Experience (Global Distribution System) 1 year Sabre experience
  • Candidates must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's / College Degree in any field.
  • Open to shifting, flexible in terms of work hours, and working on holidays
  • Strong performance management background
  • Excellent coaching skills
  • Can work under extreme pressure
  • Possess above average English written and verbal communication skills
  • With demonstrable track record in achieving targets and improving agent performance
  • Service and customer-focused
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Knowledgeable in call center tools and processes
  • Please email your resume to paula neksjob.com with the position as the subject line.

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