Senior Director of Training
Mandaluyong, Metro Manila
3d ago

Job Summary Direct oversight of the Training

Services team

Ongoing management of Training management process with Clients, Training & Design Services, Client Services and the Operations teams

Ensure value-add solutions to be consistent and delivered across all Operations in all TP Philippines.

Ensure appropriate levels of skilled trainers in order to achieve company and / or client required levels of performance by Agent / Client / Project

Oversight of all training deployment of insights to Client Services and Operations

Duties / Responsibilities Coordination of Training & design methods and practices with other Teleperformance subsidiaries on shared projects worldwide

Ensure that the TP Philippines Group teams adhere to the BEST T&DManual

Client interaction on new project implementation and design as it relates to Training Services

Escalation of updates to the Training BEST Manual to senior leadership.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Ensure all Teleperformance policies and procedures are adhered to, including but not limited to : Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper

Teleperformance Management immediately

Will be handling multiple sites Qualifications : At least 5 years in the industry and 3 years management in a multi-client account environment

Critical thinking, proactive attitude, strong communication skills

Proven ability to manage within a budget, within multiple sites

Must be extremely detail-oriented with the ability to develop thorough corrective and preventative plans

Must be extremely articulate and present a professional image as this position will have contact with clients within TP Philippines

Experience with standard business applications including MSOffice

Strong team-building and leadership skills focused on production-oriented goals

Able to manage multiple priorities

Internal knowledge of TP Philippines Services processes

Overtime hours may be required

Travel to various worldwide locations may be required

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