Crawford & Company
GBSC-PH-Manila-BGC Taguig City-27th Street Corner 7th Avenue-PH0001
1d ago

Position Summary

Responsible for providing customer support by responding to incoming calls and accommodating customer needs and concerns.

A. Customer Support

  • Receives inbound calls and routes it according to account / product specific information
  • Responds to incoming calls according to contract agreement
  • Identifies customers’ needs, clarifies information, researches every issue and provide solutions and / or alternatives
  • Coordinates information to onshore contacts for the resolution of call issues
  • Communicates with different departments regarding processes on reviews, cases, concerns, and statuses
  • Processes non-voices tasks related to the requests being received through calls or databases
  • B. Business Process Support

  • Adheres to Crawford’s standard operating procedures (SOP) and turnaround time
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs other related tasks as required or needed
  • Requirements

  • Bachelor’s degree in any related course
  • No experience to one (1) year Customer Service Representative experience
  • Excellent verbal communication and customer orientation skills
  • Active listening and phone handling skills
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Interpersonal skills - Able to work independently and as a team member
  • Keen attention to details
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