Position Summary :
Entry level customer service representative, with technical capabilities.
Essential Duties & Responsibilities :
Time Job Responsibilities 40% Take customer phone calls, enter orders and provide customers with pricing, product information, shipping dates etc.
40% Receive emailed, EDI, and faxed orders to input into our order entry system. 10% Review and consult with customers on job quotes, plans, custom solutions.
10% Extensive product knowledge training will be provided, especially during the first two years.
Education & Certification Requirements :
Required or Preferred Degree or Certification Required High School Diploma Preferred Technical School, Classes in Construction Industry
Years Type of Experience 2 years Customer service or any related construction experience 2 years Technical experience related to wood construction, plan reading, general understanding of engineered wood floor and truss systems
Skills, Knowledge & Abilities :
Skill Knowledge or Ability Explanation Computer Skills Keyboard minimum of 40 WPM, working knowledge of Word, Excel, and Outlook including Email and Calendar functions.
Accountability & Dependability Able to demonstrate reliable and punctual attendance. Mathematical Reasoning Able to add, subtract, multiply and divide whole numbers, fractions and decimal equivalents.
Reading Comprehension Able to read and write basic correspondence and to follow instructions. Communication Able to communicate one-
on-one and in small group settings. Customer Focus Able to solve customer problems quickly and effectively. Basic construction Basic construction knowledge of wood frame buildings, material take offs, blueprint reading.
This position does not require any travel.
This full-time, position is located in Brampton, ON, Canada.
Relocation will not be considered for this position.