Operations Agent for Clark Pampanga
DHL Express (Philippines) Corporation
Angeles, PH
1d ago
source : Bossjob

Overall Role Purpose :

Performs network and administrative duties on behalf of the Service

Centre in order to process material (both inbound and outbound) and

provide network and shipment information often within tight time-frames.

Accountabilities : Customer-Internal :

Customer-Internal :

Service Centre Supervisor

Carry out any administrative task that is required for the Service Centre

Assist in ensuring operational practices and procedures are carried out effectively

Carry out any task that is required by his or her superiors from time to time.

Stakeholder-External :


Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

Internal : DHL Service Centres

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

All Operations Staff

Work with other team-mates to perform and complete day to day activities

Process : Network Duties

Network Duties

Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

Process outbound material according to the latest processes and procedures

Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedure

Administration Duties

Keep the process area clean and tidy and make sure it is ready for the next process cycle

Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Skills :

Communication skills (English and local language), spoken and written

Expected years of experience :

Experience in DHL and knowledge of Network Control activities following

Company training

Educational Qualifications :

Driving License (current and valid)

Fork Lift License (preferable)

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