Job Purpose : This job sits within the Order to Delivery Journey forming a critical part of the Customer Fulfilment Cycle.
The Customer Operations Specialist Order to Cash provides high quality frontline support to existing Shell Customers from Order through to payment.
Customer Operations Specialist Order to Cash drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience.
Principal Accountabilities :
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to : Global Commercial, Commercial Fleet and Retail.
These activities cover all Customer levels including Key Accounts and Platinum Customers.
Order Management :
Place, amend and orders, liaising with other service partners in LSC, OTD & Credit as required.