Company Overview :
Genesys Telecommunications Laboratories, Ltd Philippines Branch is a subsidiary of Genesys, the global multi-channel customer experience and contact center solution leader.
Genesys’ worldwide headquarters are in the US, in Daly City, close to San Francisco. Genesys is in its fifth year as a stand-alone company after being purchased by Permira Funds and Technology Crossover Ventures (TCV) from Alcatel Lucesnt in February 2012.
Genesys is among the top 50 largest software companies in the world, recognised by Analysts as a Customer Experience ( CX ) solution leader with the broadest and deepest integrated platform on the market and with 5000+ employees and 10,000+ customers across 100 countries.
The APAC Finance Team is headquartered in our Quezon City, Philippines office, with team members throughout the region.
Position : Order Management / Billing Operations Analyst
Location : Manila, Philippines
Summary of the Position
Key Responsibilities include but are not limited to :
Management of customer billing function for Genesys, including review of invoices generated prior to being sent to customer / partners
Proactively interact with resources in finance, legal, sales, and services to ensure accurate processing and invoicing of sales orders for annual maintenance renewal, professional services, education, cloud and other invoices type for assigned accounts.
Set up and maintain comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems.
Bill transactions on a timely basis and within month / quarter / year end deadlines.
Research and solve license management issues including software product upgrades and trial / evaluation licensing.
Ensuring that our templates comply with country specific requirements and where necessary, working with the IT team to update these templates
Handle all customer correspondence in relation to invoicing
Maintenance of Customer master data in relation to invoice recipient details
Work collaboratively with AR / Collections team and order to cash manager to provide analysis of invoices issued to customers against credit limits and prepare credit hold reports.
Understand and continually review business processes for improvement.
Partner with the business through a service oriented culture and value-add attitude
Financial compliance and own Month End Closing process for the region to ensure accurate financial results for the region.
Continuous improvement of business / planning processed through
Increased and continuous communication
Utilize templates to increase accuracy of forecasts
Review strength and weakness of previous cycle
Prioritize improvements based on planning cycle
Generate third party licensing.
Utilize ServiceNow ticketing system to track resolution of team issues
In order to meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required in order to meet these deadlines.
Create / Implement additional control procedures for ASC 606 (Namely around completeness of Data coming from Netsuite, SFDC and PureProject to RevPro)
Billing to Platform data reconciliation for PureCloud : Create process and necessary reports to enable this to be a sustainable monthly close task
Reconciliations and Quality control Recon of Telco data with Ops Team; Reconciliation of billed vs contractual
Monitor Salesforce and NetSuite queues to ensure consistent workflow
Assist with internal audits
Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)
Build strong and effective working relationships with external / internal customers and WW within Finance Team to ensure coordinated management of Accounts Receivable
Identify and initiate process improvements
Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role
Other adhoc projects and duties as required
Qualifications / Skills :
Previous experience working across geographies an advantage;
Strong computer literacy, particularly Excel & Word, experience with MicrosoftDynamic AX and Netsuite an advantage
Salesforce.com knowledge preferred.
Strong desire to meet / exceed targets and deliver within deadlines
Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills
written and spoken)
Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control
Strong organizational and priority skills
High degree of accuracy and reliability in data processing and financial analysis
Willingness to take on additional projects or workload from time to time
Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees, so they are willing to disclose such data
Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required
Ability to work effectively with both internal and external customers
Bachelor’s degree or equivalent in work experience
Work Environment / Culture
Growth and profit driven culture
Requires multi-tasking ability
Learning / growth opportunities
Cyclical work schedules
Team-focused, very competitive environment
Interface with multiple levels of management
Must be comfortable working with a team of high level IT professionals.
Success and ability is rewarded
Opportunities also exist for cross-training and career development.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.