The Company Apollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most.
We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers.
We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital, and are profitable and continuously growing.
We're headquartered in San Francisco, CA with a brilliant worldwide remote team.Apollo is the foundation of your entire go-to-market strategy.
Your Role & Mission We’re looking for a Technical Support Representative to be a core contributor to building a world-class support organisation.
Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.
The Technical Support Representative will be responsible for managing customer support requests via email and chat. As a TSR, you will also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.
Competencies / Key Traits - Sense of ownership, a desire to work closely with customers in sometimes tough situations- Highly tech-savvy, using his / her skills in order to take advantage of the tools in place.
Expected Outcomes 100% of Bugs in asana with perfect description and investigation100% tickets properly researched and TS exhusted95% of Satisfaction Scores (Email&Chat)100% of queue tickets handled Perfectly100% of escalations from tier 1 with proper escalation reason, if not proper feedback to the tier 1 agents30 minutes sla for tickets ARR4 Hours SLA for non ARR tickets What You'll Love about Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort to developing our remote employees's careers.
We offer a competitive salary and benefits, informal, fun, and remote working environment, and ensure that our team is constantly learning and following best practices as they advance in their careers.
We're a company that believes in hiring A-Players and giving them the guidance, coaching and autonomy to maximize impact and work towards their career goals.
If this type of work sounds interesting to you - please apply and we hope to talk to you soon! : ) Opportunities to Progress in your Career Apollo is a Y-Combinator backed startup at the forefront of Silicon Valley / B2B SaaS best practices.
Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded.
Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies.
We’re growing the team and scaling how we operate. So, some likely future career moves for you as CS Specialist would be : Senior Customer Support SpecialistCustomer Success ManagerOnboarding SpecialistAccount ManagerAccount Executive