Technical Lead
Quezon City
2d ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description The Opportunity The Technical Lead Trade & Cash Operations ensures a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required.

The person will determine people’s goals and objectives to meet business operation expectations. This includes ensuring quality and quantitative standards are observed and issues are resolved in a timely fashion.

The Team Leader coordinates work with other units (internal and external stakeholders). They will also facilitate the monitoring and implementation of company policies and procedures.

What motivates you? You obsess about customers, listen, engage, and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with : Bachelor's degree in Accounting, Finance, Economics or any related course, Investment Certification is an advantage 5 to 7 years relevant work experience Strong analytical ability, communication, and interpersonal skills.

Knowledge in securities instruments / settlements and investment process Client focused with the ability to prioritize responsibilities Influence and negotiate with team and clients in a sophisticated and demanding business environment React quickly and meet tight deadlines maintaining accuracy and thoroughness Demonstrate flexibility and initiative in working with management and clients, adapting change strategies On the job you will : Workforce Management - The role is responsible in effectively and efficiently managing the day-to-day operations of the team, communicating on-going issues affecting service level, and creating action plans to mitigate risks.

The role should also ensure that the team’s capacity matches the work / tasks that need to be done. And the role is also responsible in performing other workforce management duties such as schedule management, leave management, report management, compliance management and training logistics.

Career Management - The role is responsible in identifying and defining training and development needs of the team and developing strategic approach to act on identified needs.

S / he is also responsible in managing performance review - delivering ongoing feedback and dealing with employee issues.

Other responsibilities include evaluating team members’ performance and make recommendations for pay increases, promotions, consequence management, and other personnel actions.

Additional functions : support, motivate, coach and develop staff; build a high performing and cohesive team. Additional workforce support - Act as back up FTE per business requirement.

Act as a product and process knowledge resource and mentor to associates on the production floor. Also, team lead is primarily responsible for service quality.

Issues and Control Management - Discuss Business Unit feedback on a regular basis with the team. Also, partner with HRM regarding HR issues and concerns including disciplinary action cases.

Team Lead assumes accountability for all critical issues escalated to the team. Migration of Processes - This is role is also responsible in handling the transfer of identified processes from the onshore Business Unit location to Manila.

It includes creation of SLAS and process documentation of transitioned tasks to ensure that all the details are captured during the knowledge transfer.

Team Lead to initiate process improvements where applicable Special Projects / Training / Ad hoc - Create, implement and supervise team / departmental projects to ensure achievement of defined objectives.

Identify and define training and development needs of the department and develop strategic approach to act on identified needs Others - Assist immediate supervisor in coordinating team resources, monitoring team activities and preparing reports.

Ensure service levels are met or exceeded and are reported visibly often and should identify and analyze the root causes if otherwise.

  • Encourage team members to attend company activities to promote work-life balance. Such other duties and functions as assigned by Operations Management Our commitment to you : Our mission;
  • to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

    Every day. Learn more about opportunities with us at This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

    We reserve the right to change duties or assign additional duties at any time with or without notice. Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

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