The Jr. Customer Service Representative’s role is to facilitate the communication between Lamudi, the organisation, and it’s end-users and clients.
The customer service representative is responsible for handling inquiries or complaints and provide solutions in the most-effective and timely manner to represent the company in the best possible way.
The CSR will also be responsible for following up on all leads. They shall screen all leads, eligible for screening and match the homebuyer’s requirements with the available listings using the D4H / LeadMax Tool.
For Key accounts, they qualify leads and communicate the status of the leads with the individual clients. They shall possess a high level of communication and coordination skills to facilitate the seamless flow of data between end-users, departments, and the responsible clients.
Handling all inquiries or complaints coming from, but not limited to, Olark, Email, Facebook or through phone
Monitor and reply to Facebook comments
Process and transfer loan leads
Update database on inquiries
Screen all leads eligible for D4H / Lead Max
Connect buyers and sellers through D4H / LeadMax
Screen Key Account Leads & communicate leads with client
Screen broker accounts, upon request from Account Management
Prepare and communicate key client information with other departments, notably Account Management & Sales
Update leads database
Mass approval of quality control of listings on the weekend, if necessary
Constant communication and feedback with clients, sales and account management
Strong analytical and planning skills
Good communication and presentation skills
Excellent problem-solving skills