Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Key Accountabilities :
Acting as the plan Administrator for Full Administration Service clients : manage the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member update, payroll files and billings through benefits administration software;
Process all member-related eligibility requests on a daily basis
Manage the client inbox items and provide follow up within 24hrs
Administer all member eligibility processes
Research, analyse and correct any errors resulting from the Client eligibility file and educate client on root cause
Use own system knowledge and Flexible Benefits expertise to research and analyse member eligibility and payroll file related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
Customer Service :
Provide accurate and thorough answers to client requests and questions
Partner with the Call centre Representatives and other Group Benefits resources to resolve issues and process requests received by the call centre
Raise any issues and administration incidents to the Supervisor
Annual Open Enrolment :
Manage all pre and post enrolment processes and ensure delivery deadlines are met
Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
Occasionally required to participate in client meetings for BPS;
Communicate changes to team members and other Group Benefits business units as required (i.e. Customer Service Centre)
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.
4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.