Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
Strong service management experience with good awareness of ITIL.
Highly stabilize CRM / C4C applications without causing issues for Business.
Effectively manage teams to deliver quality technical remediation / enhancements to resolve business issues and meet business requirements without gaps.
Efficiently alleviate aging ticket to zero by working closely with support teams and various vendors.
Proactively advocate and educate teams to adopt company process / guidelines consistently.
Building high-performing teams by achieving teaming, collaboration, delivery and support as the MST essential goals.
Successfully achieve MST quality support by facilitating and alleviating challenges across teams.
Applicants must be willing to work in McKinley West,Taguig City on a regular work schedule but preferred to be flexible.