Service Delivery Manager- CRM
Nityo Infotech Services Pte. Ltd.
Metro Manila, PH
3d ago
source : Monster
  • Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
  • Strong service management experience with good awareness of ITIL.
  • Highly stabilize CRM / C4C applications without causing issues for Business.
  • Effectively manage teams to deliver quality technical remediation / enhancements to resolve business issues and meet business requirements without gaps.
  • Efficiently alleviate aging ticket to zero by working closely with support teams and various vendors.
  • Proactively advocate and educate teams to adopt company process / guidelines consistently.
  • Building high-performing teams by achieving teaming, collaboration, delivery and support as the MST essential goals.
  • Successfully achieve MST quality support by facilitating and alleviating challenges across teams.
  • Applicants must be willing to work in McKinley West,Taguig City on a regular work schedule but preferred to be flexible.
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