URGENT! Japanese Technical Support for Medical Devices | (JLPT certificate not required)
J-K Network Services
Taguig, PH
4d ago
source : Bossjob

Company Profile :

This Healthcare Company originated in America. They are experts when it comes to Nutrition, pharmaceuticals, and diagnosis.

Position : Japanese Technical Support for Medical Devices (Willing to Work Onsite)

Industry : Pharmaceutical Company

Salary : Highly Negotiable

Location : BGC, Taguig

Schedule : Dayshift, Mid Shift

Work Set-up : Work Onsite

Benefits :

  • HMO and Life Insurance
  • Sick leave, Vacation leave
  • Dental Insurance
  • Seminars and online resources about health related topic
  • Fitness events
  • Retirement Plans
  • Recreation And Sports Activities
  • Free Shuttle Service
  • Requirements :

  • Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English
  • Japanese N1-N2 Passer or Level (JLPT certificate not required)
  • Graduate / Undergraduate of any course (3rd year)
  • With or without experience in handling concern in healthcare
  • Responsibilities

  • Monitor and respond quickly to incoming requests from Japanese clients or customers related to medical devices issues.
  • Provide first level support in basic troubleshooting across the designated product range by analysing customer concern and asking the appropriate questions to support the resolution.
  • Documenting concern and inquiries using the appropriate guidelines and procedures
  • Evaluate and identify opportunities to drive process improvements that may positively impact team performance and customer experience.
  • Recruitment Process :

    1. Initial English Interview over the phone

    2. Written Assessment via Skype (Video Monitoring)

    3. Video Skype interview with Team Lead and Manager

    4. Verbal Assessment w / Nihongo counterpart

    5. Job Offer

  • Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English
  • Japanese N1-N2 Passer or Level (JLPT certificate not required)
  • Graduate / Undergraduate of any course (3rd year)
  • With or without experience in handling concern in healthcare
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