Performs customer request / problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by mail, web or email
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At least 6 months experience in : Customer Service Delivery / Customer Contact Services
Open for college undergraduates (at least two years) or Senior High School (K12) graduate
Technical troubleshooting experience preferably with Mac / Apple
Excellent writing and communication skills
Exceptional customer service experience (through multiple channels, ie phone, email, chat)
Digital experience a plus
Experience in email and chat support is a plus
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.