Technical Support Rep Associate
Accenture
Manila, Philippines
16h ago

Job Description

  • Performs customer request / problem identification and follows defined procedures to resolve correctly.
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Maintaining high customer satisfaction ratings and service level agreements
  • May complete and resolve non-call customer contact requests received by mail, web or email
  • READ MORE OF THE JOB DESCRIPTION

    Qualifications

  • At least 6 months experience in : Customer Service Delivery / Customer Contact Services
  • Open for college undergraduates (at least two years) or Senior High School (K12) graduate
  • Technical troubleshooting experience preferably with Mac / Apple
  • Excellent writing and communication skills
  • Exceptional customer service experience (through multiple channels, ie phone, email, chat)
  • Digital experience a plus
  • Experience in email and chat support is a plus
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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