Customer Service Associate
Makati, Metro Manila, Philippines
5d ago

We are looking for someone :

  • Smart, creative and hardworking
  • Excellent decision making, negotiation and problem-solving skills.
  • Must possess strong interpersonal skills
  • Ability to handle and maintain confidential information
  • Strong communication skills in Tagalog and English
  • Essential duties :

  • Resolve customer inquiries and complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

  • Support the company's operations
  • Other tasks that may be required which would deem necessary in the fulfillment of the above duties.
  • Apply
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