Performs services at customer job sites as assigned. Services include start up commissioning, preventive maintenance, repair services, equipment and analytical testing, completion of personal service reports and basic operational training for customers, and similar field tasks.
Responsibilities may extend to stock control and include ordering on the customers behalf.
Provides on-site customer service for limited product / application / system offerings in accordance with the service plan.
Documents all work and service, including evaluation of plant personnel test results, chemical application rates, chemical and test reagent inventory levels, and program deficiencies / corrective action required.
Assists sales personnel in maintaining 100% compliance with the Six Service Standards.
Diagnoses, repairs or adjusts equipment and trains customers in these procedures. Adjusts chemical dosages / applications when necessary at full service accounts.
Performs basic start up services, preventive maintenance, and basic general services on Company’s product / application / systems offerings.
Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e., job related field service report, expense report, etc.
in a timely fashion as dictated by Company policy and departmental procedures.
Assists with on-site customer training utilizing Operating Training materials at assigned accounts. Documents customer training using personal service reports.
Participates in local district meetings, regional meetings and Nalco seminars.
Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Nalco Safety, HAZMAT & Product Stewardship policies, and complying with Nalco policy regarding the shipping of analytical samples.
College Degree or Technical-Vocational Diploma
Usually requires two to four years related experience and the ability to successfully interact with customer personnel.
Knowledge of mechanical, electrical, and plumbing systems and computer skills required.
Minimum of two years of repair, troubleshooting, or field service experience.
Must adhere to the Company’s and customers’ safety, alcohol, and drug policies.
Must have and maintain a valid driver’s license
Ability to work flexible hours and travel as required
Excellent organizational, interpersonal, verbal and written communication skills are essential.