Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
Experience in IT Operations, infrastructure services support, operations monitoring and end user support.
In-depth knowledge of the technology. Technical knowledge of the applicable Technology that you will be responsible for.
Must be able to demonstrate troubleshooting and problem solving skills.
Technologies would include :
Micro Focus Enterprise Server (Administration)
Micro Focus Admin - Visual Cobol 2017 (Administration)
Knowledge on the following is an advantage :
Amazon Web Services
SOAP / JREST
Advanced understanding of ITSM ITIL processes. Preferably ITIL trained.
Project Management exposure is a plus
Flexible, working in shifts, performing standby activities on operational basis
Good technical writing and process documentation.
Required certification (basic and advance) in the specific technology that candidates is a Subject Matter
Good skills in technical writing and process documentation competency.
As a Micro Focus Platform Support, he / she will take on a combination of the following responsibilities :
Patch Management Assess regular patch release and apply patch updates on a system.
Being responsive to clients whilst following the principles and procedures of the quality management system
Build strong working relationship with Technical Supervisor, and capability technology teams.
Generate security scan and remediate vulnerabilities.
Good awareness of the customer’s business and in-depth knowledge of the customer’s environment and processes.
Ensure following of processes and best practices
Generate and submit reports / updates to management when needed.
Follow training plans, requirements and schedules as outlined
Must have a sense of ownership in handling project and technical issues and able to provide effective and timely resolution.
Complete and keep up to date with all Mandatory trainings.
Additional Competencies :
Candidate must demonstrate effective verbal and written English communication skills.
Good motivational skills plus verbal and written communication skills, strong command of English Language.
Strong collaboration skills are required.
Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization.
Must possess the ability to prioritize and perform multiple tasks.
Negotiation, Team Leadership Skills : Must be able to demonstrate guidance, control & direction.
Knowledge on ITIL processes. Should be able to drive and influence other resources to follow standard processes
Knowledge management skills used to document and drive efficiencies and standardization