TECHNICAL SUPPORT ENGINEER
KMC Solutions
Taguig City, PH
4d ago

Founded in 2007, Tricentis has been making waves worldwide as an innovative and cutting edge continuous testing company.

We help enterprises accelerate their digital transformation with an AI-driven, end-to-end testing, and automation platform.

To learn more about the world’s #1 testing and automation platform visit our website : tricentis.com

As we rapidly expand, we are looking for highly engaged Technical Support Engineers to help us grow. Our company culture is fun, lively, and agile using the same DevOps principles that are currently helping us re-shape the future of software testing for our customers.

We are located worldwide with our headquarters in Vienna, Austria, and offices in Germany, Switzerland, the UK, the Netherlands, Poland, India, the US, and Australia.

If you’re ready to join a fun and dynamic company, be sure to apply!

Job Description :

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application.

They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

  • Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
  • Create technical documentation to serve as a knowledge base for handling support issues
  • Ensure inquiries are responded to within established timeframes and support service levels are achieved
  • Collaborate closely with development and service teams as well as key account management.
  • Shape the future of the product by reporting bugs and feature requests
  • Qualifications :

  • One or more years’ experience in technical support or in a customer facing role
  • Associate's degree in Computer Science / Engineering or relevant experience (Bachelor’s degree preferred)
  • Familiarity in C# or Java
  • Experience with enterprise software applications
  • Knowledge of relational databases like MSSQL, DB2, Oracle and MySQL
  • Basic understanding of software testing concepts
  • SAP S4 / Hana experience is a plus
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
  • Driven to learn and willing to go the extra mile as part of our team
  • KMC Careers

    If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

    We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events.

    We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

    KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling.

    We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

    Work with Us. Grow with Us.

    KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

    Our Culture

    At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment.

    We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

    We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

    Life within KMC : Work Hard Party Harder

    At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community.

    We believe mistakes are opportunities and that you should not present a solution without a problem.

    We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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