Quality Assurance Team Lead
TikTok
Manila
6d ago

ResponsibilitiesTikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As the Quality Assurance Team Lead, you will lead a team of QAs in handling day-to-day management, escalations, implementing improvement projects, feedback, and performance.

  • You will perform daily sampling tasks for audit purposes.- You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
  • You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps- You will cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
  • Qualifications- You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment.

  • You pay attention to detail and you are comfortable using data analysis to identify trends.- You possess experience in a BPO / call center / customer service environment.
  • Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

    We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

    Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

    We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience.

    We are passionate about this and hope you are too.

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