To provide administrative and consultative services in fluent Dutch for the HR Shared Service Center CGI NL supporting Schiphol Airport.
To utilize SuccessFactors, SAP and other supporting programs in all facets of HR SSC’s service delivery scope possible.
To be a subject matter expert and first point of contact in the services provided by HR SSC.
Your future duties and responsibilities
Administration : Processing and handling of various types of HR cases in SF and the ticket system and all other supporting programs accordingly.
Administration : Handling of e-mails and delivery of end product to the client.
Administration : Archiving old cases appropriately.
Production of lawfully correct letters as an end product of the cases.
Responsible for SLA metrics regarding worklists, cases and inquiries of Schiphol employees.
Act as a first point of contact for the client through the system and by phone.
Ensure quality of work of other Multilingual HR Professionals by checking production output.
Stay up to date of process changes and policy changes.
Report any issues encountered to the HR BPS Service Delivery Manager.
Maintain good relationship with CGI NL counterparts and other third parties involved.
Maintain good relationship with clients.
Ensure the performance of the team will remain high through helping wherever the team needs.
Ensure all statistics have been registered correctly for reports to be generated.
Maintain quality standards in accordance with the company procedures.
Ensure that all quality deficiencies are corrected in a timely manner.
4.Teamwork and Communications
Ensure attendance at planned meetings.
Communicate according to Schiphol protocol towards the client.
Willingness to help other team members in order to meet team targets.
Maintain good communication with CGI NL counterparts to ensure maximum co-operation.
Agreed Service Level metrics
Required qualifications to be successful in this role
Education requirements :
BBA / Vocational degree in Administration or related discipline or the equivalent.
All FTE are experienced HR Administrators.
All FTE must be native Dutch speakers and / or absolutely fluent in the Dutch language.
Proven record of ability to pick up new subjects fast.
Knowledge and skills :
Ability to communicate within all levels within the organization.
Excellent communicating skills and a team player character.
Able to accurately and meticulously run an administration.
Fluent in Dutch.
Proficient analytical skills and strong detail orientation in order to handle cases.
Proficient in MS-office.
3 years experience in an administrative position.
What you can expect from us
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
CGI is an equal opportunity employer.