Patient Advocate Specialist
Pointwest Innovations Corp
Metro Manila / NCR
6h ago
source : Monster

Shift : Night Shift (9 : 00PM to 6 : 00AM)

Job description / Responsibilities

• Will retrieve patient information on EMR, add information or tag concerns / complaints to the system or pre-screen concerns and direct those to the proper clinic person for disposition.

• Will converse with patients, insurance providers, practitioners, etc.

  • • Compassionate, emotionally contained and is able to calmly listen to patient grievances or concerns;
  • • Should be able to pacify patients' complaints using comforting words, verbal assurances, etc.

    • Knowledge in basic demographics gathering

    • Entry level knowledge on EMR operation

    Requirements :

    1. With clinical background-preferably Registered NurseÂ

    2. Good English oral and written communication skills.

    3. Compassionate and calm under pressure

    4. Excellent listening and interpersonal skills

    5. Strong decision-making skills

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