PHI - Manila
To define and develop the overall GSSC strategy, goals and objectives in alignment to the Group strategy and to support the EGM and the GSSC in driving the strategic agenda and transformation initiatives to attain those goals To support the EGM in decision making within the organization related to changes needed to adapt to external and internal factors that affect business operations To monitor, analyze and report relevant data and information that affects business performance and may serve as a spokesperson for the organization in transmitting organizational information to outsiders such as industry partners and peers Support the GSSC in partnering with group and divisional senior leadership teams and stakeholders to improve efficiency and growth drivers and solve business problems through focused business analytics activities across the full spectrum of insurance domains
Develop GSSC strategy, goals and objectives that are aligned to overall QBE Group strategy
Design and implement business plans and strategies to promote the attainment of goals
Lead center-wide initiatives and improvements across business functions to achieve overall business outcomes
Gather, analyze and interpret external and internal data to continuously assess alignment to the global business environment and internal goals and objectives
Develop GSSC packs and reports for executive purposes such as Board Forums or Investor Relations
Provide significant contribution for strategic initiatives for GSSC Transformation programmes by structuring analysis required for the identified problem areas, conduct the analysis and providing recommendations
Implement models based on quantitative analytical results (trends, insights) to provide the GSSC EGM with the appropriate data to make decisions for various business needs such as but not limited to business cases for transformation programs;
business impact of changing customer retention rate definition
Establish and implement an overall GSSC performance governance framework
Develop, support and collaborate with other business units on GSSC policies and procedures as necessary in relation to achieve center-wide business outcomes
Perform detailed risk analysis for all new recommended initiatives to ensure that any risks have been identified and mitigated as well as raised with the appropriate respective parties.
Ensure compliance to QBE policies, procedures, relevant legislation
Comply with effective risk and compliance culture by effectively designing and implementing procedures, with appropriate control evidence where appropriate
Comply with appropriate and effective project and change management frameworks
Contribute to the refinement of processes and procedures to improve systems and procedures
Establish and maintain strong and effective relationships with key stakeholders and GSSC customers
Monitor and report on key GSSC performance indicators and support the EGM on making the required changes and decisions for the business based on trend and performance level
Build and maintain a network of relationships in the local BPO / Captive and Insurance Industry to ensure awareness of the local landscape and potential impacts to business performance and possible opportunities
Represent the GSSC in external events and conferences
Regularly research industry standards and practices to stay on top of the latest trends, tools and policy
Work with the EGM and the SLT to develop key success indicators and measures for each of the strategic initiatives
Research and understand the success factors of the business, areas for improvement, key risks and opportunities, internal and external, and build action plans to ensure business effectivity and efficiency
Prepare executive level communications and presentations to assist in executive governance forums
Assess overall GSSC performance against objectives and be able to pivot and recommend necessary adjustments / action steps
Proactive engagement of technical subject matter experts both internally and externally
Perform industry and market research and prepare point of views for presentation to senior leadership team
Perform project analysis - understand requirements, risks, mitigating factors and alternative approaches
Report on project status - Review structured reports, interpreting complex material for internal and external clients
Influence and motivate cross-functional leaders to work towards achieving the overall business goals
Provide thought and change leadership to foster a culture of outperformance and transformation
Lead, motivate and manage direct reports to ensure team and individual objectives are met
Bachelor's Degree or equivalent combination of education and work experience
10+ years relevant experience
Preferred Competencies / Skills
Strong organizational management and leadership skills
Strong communication and presentation skills
Proficient in Microsoft Office applications such as PowerPoint and Excel
Excellent customer relationship management skills, capable of establishing and maintaining relationships across the business, internal and external, and influencing design and policy where required
Finance management - including budget management, forecasting and cost analysis
Confident, credible and capable of offering insightful commentary and advice to business leaders and peers and team members.
Pragmatic issue resolution capability in variety of disciplines
Strong strategic planning capabilities (approaches and processes, tools, deliverables)
Change / program management capability
Effective stakeholder management
Strong knowledge of the insurance and BPO / captive business eco-system and the different factors that drive success
Strong understanding of external / environmental factors and its impacts to business operations
Fundamental knowledge of business consulting methods
Knowledge of structured communication approaches (i.e. pyramid principle)
Knowledge in financial modeling / analysis
Knowledge of insurance industry and business processes
Knowledge of strategic planning and transformation execution toolkit
Knowledge of organizational change structures and change management approaches
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference.
We expect all employees to role model and inspire the right behaviours that link to our cultural elements : -We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily.
Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties.
Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments.
It provides clear guidance to help us to make good judgement calls.