Senior Learning Experience Manager
TaskUs
Quezon City, Philippines
20h ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    So what does a Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role.

    We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.

    Now we need your full concentration because it’s time to imagine what it’s like being a Senior Learning Experience Manager.

    Imagine yourself going to work with one thing on your mind : that you will select, train, and provide work guidance for Training Managers and Supervisors.

    As you tackle your new tasks for the day, you know that it will lead to one thing : that you will handle the Product and Service Delivery branch of the Learning and Development Team.

    As a Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.

    You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development.

  • You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes;
  • detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging.

  • You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees;
  • from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.

    You will proactively explore the specific needs of every department and campaign to develop training materials as needed.

    You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards.

    So, do you have what it takes to become a Senior Learning Experience Manager (Product and Service Delivery)?

    About TaskUs :

    TaskUs (NASDAQ : TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

    Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

    As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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