Korean Client Support Associate
J-K Network Services
Davao, Philippines
2h ago
source : Jobs Bulletin

Position : Korean Client Support Associate

Industry : BPO Company

Salary : P 86,000 - P 101,000

Benefits :

  • Attendance Bonuses
  • Performance Bonuses
  • Government Mandated Benefits
  • Requirements :

  • Native or Non- Native Korean
  • Fluent in Korean and English
  • Open to undergraduate, associate or Bachelor's degree
  • Customer Service Background experience is a plus but not required
  • Willing to work in Davao City
  • Responsibilities :

  • Provide quality service across email, chat and calls
  • Coordinate with other departments for the improvement of communication programs
  • Maintain the customer account updated
  • Ensure that all concerns are addressed and meet the customer’s satisfaction
  • Handle inquiries of customers via email, chat, or phone
  • Assist and solve customer inquiries in a group and carry out follow-ups to ensure that concerns are resolved to the customer’s satisfaction.
  • Documenting and leveraging important customer information across departments and accounts use of outbound calls
  • May coordinate and communicate with relevant departments by utilizing phone & specific communication programs.
  • Recruitment Process :

  • Initial interview
  • Korean Language Proficiency Assessment
  • Final Interview with the hiring manager
  • Apply
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