Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Help our cardmembers experience our servicing philosophy, Relationship Care.
At American Express we provide a series of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal.
For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service.
The Global Regulatory and Policy Assurance ( GRPA) Target Testing team is responsible for performing testing and driving controls across Global Servicing Group (GSG) processes.
The GRPA Team Leader will support the team to execute monitoring across all GSG functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities.
Leading the team involves setting and measuring individual and team monitoring goals, providing consistent coaching and development, performing quality reviews to ensure team continues to provide accurate and timely quality results, and conducting team and business partner quality monitoring calibrations.
The incumbent is expected to maintain and drive positive results in Employee, Customer, and Shareholder satisfaction
Are you ready for anything? Here are just some of the things that you can expect when you become a part of our growing team :
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Once screened and invited by the Talent Acquisition team, expect at least 2-3 interviews (through video call or fact-to-face) to happen after.
Our service operates over a 24 / 7 environment and we are hiring for various shifts - may have to work primarily during day or mid shift including weekends and holidays.
ReqID : 19008590
Schedule (Full-Time / Part-Time) : Full-time
Date Posted : May 6, 2019, 11 : 43 : 41 PM