Production Specialist
Wipro Limited
CEBU CITY, PH
1d ago
  • Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
  • Equipped to handle all general reservations and deal with changes to all reservations
  • Process refunds to passengers and answer general airline and reservation queries
  • Handle mileage plus reservations and queries
  • Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
  • Ensure accurate documentation of customer profiles / reservations
  • Handle customer complaints and provide first time resolution
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured
  • Graduate of a 4 year course
  • fresh graduate with or without call center experience

    may have other experiences in other industries

  • Undergraduate (must complete 2 years in college with no back subjects)
  • must have minimum of 6 months Call center experience

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