Customer Technical Support Agent
transcosmos
Metro Manila, Taguig
5d ago

Requirements

Skills / Attributes / Competencies Required

  • Fluent in English.
  • Exceptional customer service and people skills
  • Experience in Business to Business environments
  • Excellent written and verbal communication skills
  • Working knowledge / experience with technical applications for government, corporation, and educational entities would be an advantage
  • Strong work ethic, dependable, and flexibility to work overtime
  • Completion of college level work, industry certifications or equivalent work experience is a plus
  • 1-3 years support or directly related experience is a plus
  • Familiarity using computers and mobile devices (Android / iOS) is required
  • Familiarity with Microsoft (Win 7, Win 8 & 10) and Apple operating systems is required
  • Familiarity with the market leading browsers (Google Chrome, Firefox, IE 11, Edge, Safari) is required
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions;
  • uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

  • Possesses, acquires, and maintains the technical / professional expertise required to do the job effectively and to create effective customer solutions.
  • Technical / professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

    Benefits

    As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

    We also reward of our staff with great benefits including :

    Competitive compensation packages

    HMO / Medical and dental coverage

    And much much more!

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