HRSS Specialist, Payroll
Carbonite
Makati City, National Capital Region (NCR), PH
6d ago

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

The HRSS Specialist, Payroll is responsible for the accurate and timely payment of all employee compensation and provides support to employees, managers, HR Business Partners and HRSS utilizing regional expertise on the hire-to-retire process, within the global policy framework.

This role will also will be supporting the APAC Region.

You Are Great At :

  • Assigned as first-level escalation point of contact between HRSS Specialists, Payroll and Supervisor HRSS Tier 2 APAC in resolving advanced complex employee queries and issues received via HRSS various support channels.
  • Provide general payroll support and collaborate with colleagues across HR, Variable Compensation and Finance throughout the pay process across different regions to effectively represent the team for any process improvement initiatives assigned to them.
  • Ensure delivery of day-to-day payroll operations and assigned deputy lead support role in all efforts around HR Shared Services metrics, audits, spotting trends and formulating recommendations to HRSS Supervisor
  • Provision of subject matter end-to-end HR Payroll process expertise for assigned Payroll critical tasks and processes with a strong focus on delivering a quality service in a timely manner.
  • Currently, plan for the role is to focus on tasks that are related to transition of process from countries identified for transition to Philippines
  • Will be the point of contact for Tier 2 process that have gone through the transition to Philippines and implemented into steady state
  • What It Takes :

  • 5 years of relevant experience in HR and Payroll operations or shared service model (must have supported APAC region and preferably exposed in knowledge / process transition activities).
  • Taking pride in delivering an excellent customer service experience
  • Building trust based relationships with all key stakeholders
  • Pro-actively identifying and evaluating problems and determining root causes.
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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