â¢Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
â¢Perform configuration and customization of the Salesforce.com platform.
â¢Participate in efforts to develop and execute testing, training and documentation
â¢Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
â¢Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
â¢Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
â¢Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
â¢Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
â¢Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and âhow-toâ assistance.
â¢Act as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution.
â¢Act as a Tech Lead on and help out in making Marketing Materials for Salesforce
â¢Bachelorâs degree required - Computer Science, IT or equivalent
â¢Excellent organizational, verbal and written communication skills
â¢Must be a Salesforce Consultant Certified professional
â¢Experience working on Salesforce platforms or other CRM software packages
â¢Direct experience working on CRM projects for middle market and enterprise companies
â¢Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
â¢Software engineering skills with Force.com Platform (Apex, VisualForce, SOQL, Unit Testing)
â¢Software engineering skills with Java SE & EE (Java, JSF, SQL) preferred
â¢Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools
â¢Experience with Agile development methodologies such as XP / SCRUM
â¢Experience with web services (REST & SOAP, JSON & XML, etc.)
â¢A desire to work with the latest tools, technologies, and methodologies (Force.com Platform, Eclipse, Talend Open Studio, Oracle, MySQL, Visual Studio 2012, object relational (O / R) mapping (NHibernate), NUnit)
â¢A desire to work within a fast-paced, collaborative, and team-based support environment
â¢Interested in developing their professional network through participation in technology user groups, networking events, and technology organizations.
â¢ITIL v3 foundations certified preferred