FleetGuard Analyst
Manila, manila
2d ago

FleetGuard Analyst

As FleetGuard analyst you will be part of an international team of enthusiastic colleagues working from the Netherlands and the Philippines.

The FleetGuard team is part of Shipping Operations, supporting both our FleetGuard Managed product and our RouteGuard service.

You will build a strong relationship with our Shipping customers, providing excellent service, high quality and ongoing support.

Your primary responsibility is data entry and control. You will communicate with captains and operators to get the right voyage data ready and manage the data stream of noon reports during the voyage.

You oversee and manage your own workload. You set priorities and keep a high-quality standard under pressure. Next to that, we’re looking for people that do not accept the status quo but are keen to think about improving our procedures and service to our customers.

Key responsibilities

  • Primary point of contact for captains and Operators
  • Setting up services for existing and new customers
  • Manage the data stream of vessel reports including :
  • Verifying validity of data
  • Follow up with captains for missing or incorrect reports
  • Vessel backtrack corrections
  • Our Requirements :

  • Customer Service / Support experience
  • Affinity with data
  • Capable of working under pressure
  • Experience in the Shipping Industry is a plus
  • You focus on our customers, always looking for ways to deliver the highest possible quality
  • You are a self-starter, with great (analytical) problem solving skills
  • You have excellent communication skills in English, both verbal and written
  • Apply
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